Booking Terms & Conditions
BOOKING TERMS AND CONDITIONS
By making a booking, you are agreeing to these terms and conditions and any other policies we publish or link to on our website; together these form an “Agreement” with us, Solreta Antaria [ABN 84525612950] . If you don’t agree, you cannot make a booking.
BOOKING OUR SERVICES
The Booking Fee must be paid to secure the Booking for your reading. We do not book in any dates until the Booking Fee has been paid in clear funds. All Booking Fees are non- refundable.
You agree to provide us with various information for your Booking (“Information”). You represent and warrant that:
- All payments must be made via card
- All payments are due in full at the time of booking.
*Where we contact you and receive no reply within 14 days, your Booking may be forfeited.
When performing the Services we will have access to your Confidential Information. We agree to keep it confidential and secure. We will not disclose or permit any person or third party to access the Confidential Information. This includes any social media posting.
All payments must be made via cash or direct debit. Where you pay by card, bank or payment processing fees will be charged to you.
All Fees are due and payable [insert] days prior to your Booking.
You authorise use to deduct all our fees from your credit card provided. Interest will be
charged at the rate of 11% per annum. Any legal collection fees will be billed to you.
CANCELLATIONS AND REFUNDS
Where you wish to cancel a Booking, you must provide us as much notice as possible, and email us at firstname.lastname@example.org. A Cancellation Fee may apply.
all Information you provide is current and correct (you must promptly inform us of any updates to the information); and
you will respond promptly to any of our requests for further information*.
To the extent permitted by law, all Booking Fees are non-refundable. We do not provide any refunds for cancelled Bookings as we have put aside time, attended to preparation, and have been unable to book in other clients. This includes, but is not limited to, cancellations by you due to relationship breakdowns, personal, family, or financial situations, unforeseen circumstances, or illness. We also do not provide refunds for your change of mind, or where you failed to provide us with adequate information.
Any rescheduling to other dates and times are at our sole discretion and are subject to availability. You must contact us at email@example.com to request a rescheduling. A Rescheduling Fee will apply. This includes where you need to reschedule due to COVID-19.
You are entitled to various consumer guarantees, rights, and remedies under the Australian Consumer Law including, but not limited to, rights to refunds where the services are not delivered in a reasonable time or with due care and skill. If you consider that we have not complied withour obligations under the Australian Consumer Law, please contact us.
Where you provide us with testimonials and photos and/or videos, we may use the testimonials, photos and videos for marketing and information purposes, or publications exhibitions and professional awards. This includes, but is not limited to, on social media.
You must seek our consent prior to photographing or recording us during the Reading or using any of our photos or videos. You must seek our prior written consent before any publication of information about us in the media or otherwise.
We may refuse to provide Services to you, or anyone, for any reason, at any time. In particular, if you breach this Agreement, we may immediately refuse to deliver the Services. We can also stop offering our Services at any time, for any reason. We are not responsible to you for any changes, or if we suspend or stop our Services. We will however, endeavour to notify you if we suspend or stop our Services.
LIABILITY AND INDEMNITY
To the maximum extent permitted by law, we are not liable for any Loss or Damage arising from your use of the Services, including, but not limited to, any errors or omissions in any website content, price changes or discontinued services. To the extent which we are entitled to do so, our liability under the Australian Consumer Law will be limited, at our option to:-
- the supply of equivalent services; or
- the payment of the cost of the services.
In any case, our liability to you will not exceed the amount actually paid by you to us.
You agree to indemnify us, and to keep us indemnified from any Claim arising out of or in connection with your breach of this Agreement, including where you provide incorrect information.
IF THERE IS A DISPUTE
If a dispute arises, you acknowledge and agree that confidentiality is paramount to our reputation. At no time will any communications or discussions be made public, including but not limited to any social media websites. Any public discussion or comments considered defamatory, negative or otherwise damaging and will be the subject of compensation in any mediation or litigation claim.
In the event of any dispute that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each party agrees to pay their own costs.
This Agreement is to be construed in accordance with the laws of VIC, Australia, and you and we submit to the jurisdiction of the courts of VIC, Australia. This is the entire agreement between you and us, and supersedes any prior agreements, proposals and communications whether oral or written, between you and us. In the event of an inconsistency between these Terms and other terms and conditions on our website, these Terms prevail. No other term is to be included in this Agreement except where it is required to be included by law. The failure by us to exercise any right or enforce any provision in these Terms does not waive the future operation of that right or provision. In the event that a provision in this Agreement is not enforceable, such provision shall be severed from this agreement to the extent permitted by law, and the remaining provisions will remain in full force and effect. All obligations and liabilities in these Agreement survive termination of this Agreement.
“Australian Consumer Law” mean Schedule 2 of the Competition and Consumer Act 2000.
“Booking” means the booking of your online psychic reading.
“Booking Fee” means the fee we require at the time of booking to secure your Booking and is the total fee for your reading.
“Cancellation Fee” means 50 % of the Booking Fee or where less than 14 days prior notice is provided, 100% of the Booking Fee
“Claim” means any claim, under statute, tort, contract or negligence, any demand, award or costs.
“Confidential Information” means any information disclosed in your reading, and any personal information as defined under the Privacy Act 1988 (Cth) and any information you let you know is confidential, or is marked as confidential, however it does not include information already in the public domain, or that is required to be disclosed by law. “Information” means the information we require from you before your Booking in order to provide the Services.
“Loss or Damage” means any direct, indirect, incidental, punitive, special, or consequential loss or damages of any kind, including but not limited to, any loss of profits, revenue, loss of data, loss of enjoyment, virus to systems, personal injury, death, negligence, trespass, property damage and legal costs.
“Services” means the online psychic reading services we agree to provide to you. “Rescheduling Fee” means a fee of XXX
“We, us, or our” means Solreta Antaria [ABN 84525612950] and includes any of our employees, agents, partners, contractors.
“Website and services” means www.solreta.com and everything available on this website including, but not limited to, all products and services.